RELATIONSHIP BUILDING

To have a good relationship with your customer, make sure you have bi-directional communication. Allowing your customer to contact your customer support team easily and maintain a short response time is very important. 

OBJECTIVE

01

Maintain returning business

02

Handle clients enquiry in a short period 

03

Keep customers at a satisfying level by handling feedbacks

PROCEDURE


01

Create online signup forms on websites

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02

Create offline paper signup for store visitor

03

Create online customer support channels like Facebook Messenger to response clients enquiry in real-time

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04

Gather customer info like name, email, shopping preference, etc

05

Design email template

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06

Regular news email with product update, promotions, etc to clients weekly or biweekly

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07

Email form interview customers for product/service feedback

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